Gift card

Customize the gift card page image and learn about gift card template limitations and troubleshooting.

Theme Editor → Theme settings → Gift card

The gift card page is shown to the recipient after a gift card is purchased. It automatically generates a unique code, a QR code for easy redemption, and supports adding the card to Apple Wallet.

Shopify gift cards guide

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Customize the image

Go to Theme settings → Gift card and upload a custom image to replace the default gift card design.

Custom image — recommended size: 1024 × 1024 px.

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Important limitation

The gift card page uses a standalone Liquid template (gift_card.liquid) — not an OS 2.0 JSON template.

Because of this:

• You cannot edit this page using blocks and sections in the Theme Editor
• Any structural changes beyond replacing the image require editing gift_card.liquid directly in the code editor

Need custom changes? Contact our support team — we can help with code-level customizations.

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Troubleshooting

Gift card page appears blank

If the page loads but shows no content, it's caused by a conflict with the theme's fade-in animation. The gift_card.liquid template uses {% layout none %}, so standard scripts aren't loaded — leaving the content hidden.

How to fix it: You can easily resolve this by adding one line of code to the template.

1. Go to Shopify Admin → Online Store → Themes.
2. Click the "..." button next to your theme and select Edit code.
3. Open the templates/gift_card.liquid file.
4. Scroll to the very bottom and find the closing </body> tag.
5. Paste the following code exactly before the </body> tag: {{ 'global.js' | asset_url | script_tag }}
6. Click Save.

If you are not comfortable editing theme files, please contact our support team and we will resolve it for you!