> For the complete documentation index, see [llms.txt](https://staylime.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staylime.com/docs/help-center/readme.md).

# Help Center

## Help Center

Welcome to Staylime’s help center. Our support team has compiled a list of common questions and answers to help you find tips, insights, and troubleshooting advice.

<button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Ask a question...</button>

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-cloud-arrow-up" style="color:$primary;">:cloud-arrow-up:</i> <strong>Docs Updates</strong></td><td>Recent changes to our documentation</td><td><a href="/pages/njH9eu74kH4nq2PaW1uB#docs-updates">/pages/njH9eu74kH4nq2PaW1uB#docs-updates</a></td></tr><tr><td><i class="fa-thought-bubble" style="color:$primary;">:thought-bubble:</i> <strong>FAQ</strong></td><td>Common questions about getting help</td><td><a href="/pages/njH9eu74kH4nq2PaW1uB#support">/pages/njH9eu74kH4nq2PaW1uB#support</a></td></tr><tr><td><i class="fa-link-horizontal" style="color:$primary;">:link-horizontal:</i> <strong>Additional resources</strong></td><td>Shopify guides and contact links</td><td><a href="/pages/njH9eu74kH4nq2PaW1uB#additional-resources">/pages/njH9eu74kH4nq2PaW1uB#additional-resources</a></td></tr></tbody></table>

***

### <i class="fa-cloud-arrow-up" style="color:$primary;">:cloud-arrow-up:</i> Docs Updates

We regularly add and update articles based on real support cases. Recent changes:

<details>

<summary><strong>July 14, 2026</strong></summary>

* Added: [Product Badges](/docs/avante-themes/features-and-advanced-setup/product-badges.md), [Product Subtitle](/docs/avante-themes/features-and-advanced-setup/product-subtitle.md), [Store Speed & PageSpeed Optimization](/docs/avante-themes/faq/performance/store-speed-and-pagespeed-optimization.md) (Avante)
* Added: [Header & Menu Styles](/docs/volume-themes/navigation/header-and-menu-styles.md), [Mega Menu](/docs/volume-themes/navigation/mega-menu.md), [Announcement Bar & Footer](/docs/volume-themes/navigation/announcement-bar-and-footer.md), [Breadcrumbs](/docs/volume-themes/navigation/breadcrumbs.md) (Volume)
* Added: [Shopify resources for new merchants](/docs/getting-started/shopify-resources-for-new-merchants.md) (Documentation)

</details>

<details>

<summary><strong>July 6, 2026</strong></summary>

* Added: [Install & activate Volume](/docs/volume-themes/getting-started/install-and-activate-volume.md) (Volume)
* Added: [Avante theme setup guide — where to start](/docs/avante-themes/getting-started/avante-theme-setup-guide-where-to-start.md) (Avante)
* Added: [Troubleshooting guide](/docs/troubleshooting/troubleshooting-guide.md), [Custom development services](/docs/services/custom-development-services.md), [Heading tags and SEO for your Shopify store](/docs/seo/heading-tags-and-seo-for-your-shopify-store.md) (Documentation)
* Added: [Developer docs](/docs/avante-themes/developer/developer-docs.md) (Avante)

</details>

<details>

<summary><strong>June 30, 2026</strong></summary>

* Added: [How to remove "Powered by Shopify" from the footer](/docs/avante-themes/faq/theme-setup/how-to-remove-powered-by-shopify-from-the-footer.md) (Avante FAQ)
* Added: [Can I use custom fonts?](/docs/avante-themes/faq/theme-setup/can-i-use-custom-fonts.md) (Avante FAQ)
* Updated: Variant Picker, Typography, Layout — Volume theme settings rewritten for accuracy
* Added: [Smart Category Menu](/docs/volume-themes/navigation/smart-category-menu.md) (Volume)
* Updated: [EU Energy Label FAQ](/docs/energy-label/faq.md) — existing questions rewritten for clarity

</details>

***

### <i class="fa-thought-bubble" style="color:$primary;">:thought-bubble:</i> Frequently asked questions

Browse the most common questions below. Open any item to see the full answer.

<details>

<summary><strong>Where can I get support?</strong></summary>

You can find answers to common questions in our help center. To submit a support request, use our [contact form](https://staylime.zendesk.com/hc/en-us/requests/new) — we'll respond within 1–2 business days.

</details>

<details>

<summary><strong>Which language do you speak, and where are you based?</strong></summary>

Our primary language of communication is English, and our support team is based in Central Europe.

</details>

<details>

<summary><strong>What are your support hours and how quickly can I expect a response to my request?</strong></summary>

Our team operates in the Central European Time Zone, **Monday through Friday** (excluding most European holidays), approximately **9:00 AM – 6:00 PM**. We do not provide support on weekends.&#x20;

Our target response time is **1–2 business days**, though this may vary depending on current volume.

</details>

<details>

<summary><strong>How to get the fastest response to my request?</strong></summary>

* After submitting via our [contact form](https://staylime.zendesk.com/hc/en-us/requests/new), check for an automated confirmation email. If it doesn't arrive within a few minutes, verify your email address and check your spam folder.
* Please don't send follow-up emails asking about your ticket status — this moves your request to the back of the queue.
* For issues with third-party apps, contact the app developer first — they're best placed to help.
* For standard Shopify questions (creating products, pages, collections), contact [Shopify support](https://help.shopify.com/en/questions) directly — they're available 24/7.
* If Shopify already contacted us on your behalf, no need to reach out separately — we've received it.

</details>

<details>

<summary><strong>What is covered by your support?</strong></summary>

* General questions about theme functionality and technical capabilities
* Guidance on setting up theme features and configuring settings
* Fixing technical issues with our theme

</details>

<details>

<summary><strong>Why do you not include phone or live chat support with your app?</strong></summary>

We offer support exclusively through our email ticket system for two reasons:

1. **Equitable assistance.** Every inquiry is handled in the order it's received — no customer waits longer than another.
2. **Technical precision.** Most support queries are technical. Email lets us provide accurate, well-documented solutions using screenshots, videos, links, and code snippets.

For non-theme questions, [Shopify support](https://help.shopify.com/en) is available 24/7. For third-party app issues, contact the app developer directly.

</details>

<details>

<summary><strong>Why should I trust your company?</strong></summary>

At Staylime, trust is built through long-standing partnerships and a consistent track record. Here's why our customers rely on us:

* **12 years of experience** in ecommerce design and development
* **In-house development** — all products are built and supported by our own team, ensuring quality control
* **Continuous improvements** — regular free updates to keep themes aligned with the latest standards
* **Dedicated support** — personalized approach with the entire team involved beyond standard support

</details>

<details>

<summary><strong>Is the prebuilt theme fully customizable?</strong></summary>

Yes — every prebuilt style is fully customizable. Upon installing a theme, you have full control over content and layouts: swap images, edit text, adjust colors, or completely redesign any section using the [Shopify theme editor](https://shopify.dev/themes/tools/online-editor).

</details>

<details>

<summary><strong>Do you provide theme customization or setup services?</strong></summary>

Yes — we offer custom development services at a rate of **$80/hour**. If you have a specific request, reach out via our [contact form](https://staylime.zendesk.com/hc/en-us/requests/new) with the details, and we'll provide an estimate.

</details>

<details>

<summary><strong>What do I receive with the purchase?</strong></summary>

Your purchase includes lifelong updates — new features, bug fixes, and improvements — plus access to our support team for any theme-related questions or issues.

</details>

<details>

<summary><strong>Are there any recurring fees?</strong></summary>

No. Our themes are a one-time purchase with no ongoing license fees. All future updates are included at no additional cost.

</details>

<details>

<summary><strong>Do you provide refunds?</strong></summary>

Themes are digital goods — once installed or downloaded, access cannot be revoked, so refunds are not available. We strongly recommend using the free trial available on the Shopify Theme Store before purchasing. Trials have no time limit and give you full access to all settings.

If you have an unresolved issue, please reach out — we're committed to addressing any concerns quickly. Note that neither Shopify nor theme providers can issue refunds for digitally downloaded products per [Shopify's terms of service](https://www.shopify.com/legal/terms).

</details>

<details>

<summary><strong>Can I use my theme on multiple Shopify stores?</strong></summary>

Per [Shopify's terms of service](https://www.shopify.com/legal/terms), each theme license applies to one store. If you need the theme on multiple stores, a separate license is required for each. To transfer a license to a different store, [contact Shopify Support](https://help.shopify.com/questions#/contact). Learn more about [licensing and transferring themes](https://help.shopify.com/en/manual/online-store/themes/managing-themes/unlicensed-themes).

</details>

<details>

<summary><strong>Is it possible to download a trial version of your theme?</strong></summary>

Yes — a free trial is available directly on the Shopify Theme Store. We recommend trying it before purchasing. The trial has no time limit and gives you full access to all settings and options. The only restrictions are that you can't edit the code or publish the trial as your live theme. To start, go to the theme listing on the Shopify Theme Store and click "Try theme."

</details>

<details>

<summary><strong>Is your theme GDPR compliant?</strong></summary>

*This information is for general guidance only and should not be considered legal advice.*

Our themes control only the visual design of your store and are not directly involved in collecting, processing, or storing personal data — that's handled by Shopify's servers or third-party app servers.

Useful resources:

* [Shopify's GDPR compliance](https://help.shopify.com/en/manual/privacy-and-security/privacy/gdpr)
* [Shopify subprocessors](https://help.shopify.com/en/manual/privacy-and-security/privacy/subprocessors)
* [Cookie consent apps](https://apps.shopify.com/search/query?q=cookie)
* For third-party app compliance, contact the app developer directly.

</details>

<details>

<summary><strong>Is your theme ADA (or other accessibility standards) compliant?</strong></summary>

Our themes aim for accessibility, but may not guarantee full compliance with specific standards such as ADA, ARIA, or WAI. We are committed to improving accessibility as Shopify defines and releases updated standards for themes.

Achieving full accessibility is a shared responsibility between theme providers and store owners.

Useful resources:

* [Shopify's accessibility policy](https://www.shopify.com/accessibility/policy)
* [Why and how to improve ecommerce website accessibility](https://www.shopify.com/partners/blog/why-and-how-to-improve-ecommerce-website-accessibility)
* [Accessibility for themes](https://help.shopify.com/en/manual/using-themes/change-the-layout/accessibility)

</details>

***

### <i class="fa-link-horizontal" style="color:$primary;">:link-horizontal:</i> **Additional resources**

* [Shopify guides](https://help.shopify.com/en) — documentation for all standard Shopify features
* [Contact Shopify](https://help.shopify.com/en/support/login) — 24/7 support for Shopify-specific questions


---

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