> For the complete documentation index, see [llms.txt](https://staylime.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staylime.com/docs/theme-companion/legal/privacy-policy.md). # Privacy Policy *Last updated: August 20, 2026* This policy explains what data the **Theme Companion** Shopify app processes, why, and what happens to it. It is written for merchants who install the app. Theme Companion is operated by **Staylime Inc.**, 2093 Philadelphia Pike #7659, Claymont, DE 19703, United States. For anything privacy-related, write to . ### What Theme Companion does not do The app does not request access to Shopify customer, order, or checkout data, and it is not designed to collect or process personal data about your store's **customers** — its access is limited to your store's themes, products and collections, and Online Store content. Customer personal data should not be included in theme code or other materials you submit to the Service. Your customers' data is governed by your own store policies and Shopify's, not by this one. We do not sell your data, and we do not use it for advertising. ### What we process **Store and account information.** When you install the app, Shopify shares your store's name and domain and the store owner's contact details (name, email address, phone number, physical address). We use them to run the app for your store, to provide support, and to send service messages about your updates. **Theme data.** The app works with your theme files, including your code customizations. During a theme update it keeps working data: a temporary copy of your theme, the matching original theme versions, and the conflict snapshots with your decisions and edits. Fonts you upload and sections you add become part of your theme in your own store. Theme code is not personal data, but we treat it as your confidential material. **Support data.** When you contact support or request the expert update service, we process what you submit through our help desk: your email address, store URL, message contents, attachments, and — if you provide one — a Shopify collaborator request code. **Payment information.** The expert update service is invoiced through Intuit QuickBooks. Payment details are processed by the payment provider; we do not store your card numbers. **Technical logs.** Our servers keep standard technical logs (such as IP addresses and timestamps) for security and troubleshooting. The app currently uses no third-party analytics tools. If that changes, we will update this policy first. ### How we use theme data Theme data is used to provide the app's features: merging your theme with a new version, showing conflicts for your decisions, applying fonts, and adding sections. The app never publishes a theme — you confirm the final result and publish it yourself. We may also use theme files and update data processed by the app to improve Theme Companion — to debug updates, produce aggregate statistics, and improve merging and conflict detection. We do not sell theme code, and we do not use it for products unrelated to Theme Companion. Your theme code remains your confidential material throughout. ### Legal bases for processing Where laws such as the GDPR or UK GDPR apply, we rely on: **performance of a contract** — to run the app for your store, provide support, and deliver the expert update service; **legitimate interests** — to secure and troubleshoot the service, improve the app, and communicate about the service; and **consent**, where the law requires it — for example, for certain marketing emails. You can object to processing based on legitimate interests, and withdraw consent, at any time. ### How long we keep it * **Update working data** (temporary theme copies, conflict snapshots, your decisions) is kept for the duration of the update and deleted after the update is completed or cancelled — temporary theme copies are removed no later than 30 days after the update started. * **Fonts and sections** live inside your theme in your own store — removing them is in your hands. * **Account information** is kept while the app is installed. * **Support conversations** are kept in our help desk for as long as we need them to provide support. ### When you uninstall the app Our copies of your data — the update working data and your font library — are deleted within 48 hours of uninstalling. If you reinstall the app within those 48 hours, your data is kept and the usual retention periods above apply again — so you can continue where you left off. Residual copies may remain in routine infrastructure backups for a limited time — no longer than 28 days — and are deleted automatically as backups rotate. What stays is what lives in your own store: themes the app created for you remain in your theme library, and fonts already applied to a theme remain part of that theme's files. They are yours — uninstalling the app doesn't modify your store, so removing them (like deleting a draft theme) is done in your Shopify admin. You can request deletion of any data at any time at . ### Security We use reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, misuse, or alteration. No system can be guaranteed completely secure. ### Where your data is processed The app is hosted with DigitalOcean in the United States (New York region). Shopify, Zendesk, and Intuit process data under their own terms and policies. If you are located outside the US — for example, in the EEA or the UK — your data is transferred to and processed in the United States. ### Service providers We share data only with providers that help us run the service: * **Shopify** — the platform the app runs on. * **DigitalOcean** — hosting (United States). * **Zendesk** — support help desk. * **Intuit QuickBooks** — invoicing and payments for the expert update service. If we add a new provider that processes your data, we will list it here. ### When we may disclose data We may disclose data if required by law or legal process, to protect the rights, safety, or security of Staylime, our users, or others, or as part of a merger, acquisition, or sale of assets — in which case this policy continues to apply to your data until updated. ### Emails We send service emails related to your use of the app — for example, replies to your support requests or messages about an update in progress. We may also send occasional product news about Theme Companion to your store's email address; where the law requires it, we will only do so with your consent. Every such email includes an unsubscribe link, and opting out never affects the app or service emails. ### Your rights You can ask us what data we hold about you and your store, ask us to correct or delete it, restrict or object to its processing, receive a copy in a portable format where applicable, and withdraw consent where processing is based on consent — write to . If you are in the EEA or the UK, you also have the right to complain to your supervisory authority. Depending on where you are located, you may have additional rights under laws such as the CCPA; we honor applicable requests. ### Changes to this policy If this policy changes, we will publish the new version on this page with an updated date. Material changes — such as a new category of data or a new provider — will be reflected here before they take effect. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://staylime.com/docs/theme-companion/legal/privacy-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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