> For the complete documentation index, see [llms.txt](https://staylime.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staylime.com/docs/theme-companion/theme-updates/get-expert-help.md).

# Get expert help

If you'd rather not resolve conflicts yourself — or the update turned out harder than expected — the Staylime team can complete it for you: a fully updated theme with your customizations preserved, at a fixed price, with no manual work on your side.

### How it works

{% stepper %}
{% step %}

#### Request a quote

Click **Get a quote** in the app — it opens a short request form with your store details already filled in. Include a Shopify collaborator request code (**Shopify Admin → Settings → Users → Collaborators**) so the team can request access to assess your update. The quote is free and doesn't commit you to anything.
{% endstep %}

{% step %}

#### Get a fixed price and timeline

A support specialist reviews your theme and the update manually, then replies by email with a fixed price and a delivery estimate. It's one price for the whole update: the more customized the theme and the further behind it is, the higher the quote — simple updates take a couple of expert hours, deep restructures take more. Quotes are based on Staylime's standard custom development rate of $80/hour.
{% endstep %}

{% step %}

#### Confirm and pay

If the quote works for you, work starts after 100% prepayment. Payment for this service is final and non-refundable.
{% endstep %}

{% step %}

#### Receive your updated theme

The specialist completes the update — resolving every conflict and re-applying customizations where the new version requires it — typically within 2–3 business days after payment; the exact timeline comes with your quote.
{% endstep %}

{% step %}

#### Preview and publish

The updated theme lands in your theme library as a draft: preview it and publish it yourself, like any other update in the app. Your live theme stays untouched until you do.
{% endstep %}
{% endstepper %}

### When to choose it

* The update summary shows many conflicts across many files.
* Your theme was customized by a developer or an app you no longer work with, and you don't want to sort out the code yourself.
* Your theme is heavily customized and several versions behind — the hardest kind of update.

No manual work is required from your side at any step.


---

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