Magento support services

Magento support services

Our agency offers a full range of Magento support and maintenance services to achieve a 99.99% uptime for your solution and boost its performance.

Ongoing Magento maintenance & support
Staylime ensures the ongoing availability of your Magento‑powered solution and fast issue resolution. Our Magento‑certified experts take care of all aspects of your storefront’s smooth operation: installation, configuration, updates, and custom development.
Magento migration support
As part of our services, Staylime supports your solution migration from Magento 1 to Magento 2. We ensure a 24/7 operability of your Magento 1 storefront, while it is being seamlessly migrated to Magento 2.
By entrusting maintenance and support to Staylime’s team, you:
  1. Remain focused on your core business, while our specialists assume full maintenance and support responsibilities
  2. Have dedicated reserved resources, remaining certain that you have access to them on demand, without spending any additional time to search for and contract Magento developers
  3. Decrease risks by entrusting your business to the safe hands of Staylime’s team who will eliminate your store’s downtime and act quickly if issues arise
  4. Recover from disaster proactively in case service interruptions, data loss or cyber security attacks affect your Magento store

Custom development

As part of Staylime’s maintenance and support services, we offer custom development of additional features to your online store and fix functionality bugs, keeping track of and managing changes to your solution with version control systems.

Theme updates & fixes

Oftentimes, themes do not keep up with Magento’s development pace and become dysfunctional when the latter is updated.

In case your custom theme breaks after the upgrade to the latest version of Magento, Staylime checks it for compatibility and refines the theme to eliminate the problems.

UI/UX updates & fixes

When it comes to updating or correcting your store’s UX and UI design, Staylime helps you fix any usability errors to drive customer conversion rate in your online store, thus boosting sales.

Updates installation & fixes

To ensure proper operation of your online store, we help you install the most recent Magento updates in due time.

In case Magento releases faulty updates, our experts are ready to assist you in finding and fixing defects.

Extension updates & fixes

As part of maintaining and improving Magento extensions, Staylime offers accurate and timely updates of installed extensions, as well as compatibility and third‑party integration issue fixes.

Performance audit & optimization

Staylime’s experts render performance audit and optimization services, including:

  1. Updating and upgrading your server environment
  2. Uninstalling unused and obsolete Magento extensions
  3. Detecting and fixing poorly performing custom extensions
  4. Minimizing the number of database requests
  5. Wrapping custom functionality into extensions

L1–L3 support

We offer multi level support services for Magento solutions developed by Staylime or by any third‑party vendor.

L1 support
L2 support
L3 support
Basic troubleshooting, including standard issue fixes and system monitoring
Fixing issues that have a critical impact on store’s operations, such as an inability to place orders
Advanced support services, including source code issue resolution, code optimization, and new functionality development

System monitoring

Staylime provides round‑the‑clock system monitoring of your Magento solution, its overall performance and availability.

Our support team is immediately alerted when store issues occur and quickly fixes them to prevent downtime.

Third-party store takeover

Changing the third‑party provider that maintains your Magento store is usually associated with risks. However, by entrusting Staylime with the takeover management you will avoid them.

We carry out complete third‑party store takeover, from the handover process and remedy activities to maintenance and support services.

Our works

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